Payment & Return Policy
Tradea Import & Export INC Payment & Return Policy
Payment Policy
At Tradea Import & Export INC, we strive to offer our customers the best possible service while ensuring smooth and secure transactions. To this end, we have established the following payment policy:
Deposit Requirement
Customers are required to make an upfront deposit of 15% to 25% of the total cost of the container when placing the order. This deposit confirms your order and allows us to initiate the necessary arrangements for shipment.
The exact deposit percentage will be determined based on the type of goods and the total value of the order.
Payment Methods
Payments must be made through bank transfers or PayPal. Specific payment details will be provided during the order process.
For security and efficiency reasons, we do not accept cash, checks, or other payment methods other than bank transfers and PayPal.
Balance Payment
The remaining balance must be paid prior to the shipment or as per the agreed terms outlined in the sales contract.
– Any delays in balance payment might result in a delay in shipment and may incur additional charges.
Invoices and Receipts
All payments will be accompanied by a formal invoice. Receipts will be issued upon receiving the deposit and final payments.
Currency
All payments must be made in the currency agreed upon in the sales contract. Exchange rate fluctuations may affect the final amount due.
Late Payments
Late payments are subject to a late fee of 2% per month on the outstanding balance (No Interest). Persistent delays might lead to cancellation of the order and forfeiture of the deposit.
Return Policy
At Tradea Import & Export INC, we are committed to ensuring customer satisfaction. Our return policy is designed to provide clarity and assurance for our customers:
Eligibility for Returns
Returns are accepted within 30 days of receipt of goods if the items are defective, damaged, or not as described.
– Goods must be in their original condition and packaging to qualify for a return.
Return Process
Customers must contact our customer service department to initiate a return. A return authorization number will be provided, which must be included with the returned items.
– Returns without prior authorization will not be accepted.
Inspection and Approval
Upon receiving the returned goods, we will inspect them to verify the claimed defect. If the return is approved, we will process the refund or replacement as requested.
Refunds
Refunds will be issued through the original payment method (bank transfer or PayPal) within 10 business days of return approval.
– Shipping costs for returns due to customer error are non-refundable.
Exceptions
Custom orders and perishable goods are non-returnable unless they are found to be defective or damaged upon receipt.
Please contact our customer service team for assistance if you have any questions regarding our payment or return policy. We are here to help ensure a smooth and satisfactory transaction experience with Tradea Import & Export INC.